Refund Policy

Last updated: October 20, 2025 | Effective date: October 20, 2025

We want you to be satisfied with Rankad.ai. This policy explains our refund and cancellation terms in accordance with Swedish consumer protection laws and EU regulations.

30-Day Money-Back Guarantee

For new customers: If you're not satisfied with Rankad.ai, you can request a full refund within 30 days of your first payment.

Eligible plans: Core, Pro, and Elite (monthly and annual)
Timeframe: Within 30 days of your initial payment
Refund amount: 100% of your first payment
Processing time: 7-14 business days to your original payment method

After 30 Days

No refunds for:

Cancellations after the 30-day money-back period
Partial months or unused time
Change of mind or lack of use
External factors (e.g., AI engines changing their algorithms)

Exception: If Rankad.ai experiences significant service failures or breaches our Terms of Service, we may offer pro-rated credits or refunds at our discretion.

Elite Plan - 14-Day Trial

Special terms for Elite plan:

Trial period: 14 days to evaluate the Elite plan features
During trial: Full access to all Elite features
After trial: 30-day money-back guarantee applies (30 days from end of trial)
Cancel during trial: No charge if canceled within 14 days

How to Request a Refund

Step 1: Contact Us

Email kontakt@rankad.ai with subject "Refund Request"

Step 2: Include Information

Your account email address
Account name / company name
Date of purchase
Reason for refund request (optional but helpful)

Step 3: Verification

We'll verify your account and payment information. You may be asked to confirm account details for security purposes.

Step 4: Processing

Eligible refunds are processed within 7-14 business days to your original payment method (credit card, PayPal, etc.).

Cancellation Without Refund

You can cancel your subscription anytime:

Cancel from your account settings
Or email kontakt@rankad.ai with "Cancel Subscription"

What happens when you cancel:

Access continues until the end of your current billing period
No further charges after current period ends
No refund for remaining days in current period (unless within 30-day guarantee)
Your data is retained for 90 days after cancellation (then deleted)

Refund Eligibility Conditions

Refunds may be denied if:

You have violated our Terms of Service or Acceptable Use Policy
You have abused the refund policy (e.g., repeated refund requests)
Your account has been terminated for cause
The request is made after the 30-day guarantee period
You request a refund due to factors outside our control (e.g., AI engine algorithm changes, your website issues)

Annual Plans

Annual subscriptions: Same 30-day money-back guarantee applies.

Within 30 days: Full refund of annual payment
After 30 days: No refunds for early cancellation
Service failure: If we fail to provide service, pro-rated credit may be offered at our discretion

Billing cycle: Annual plans renew automatically. You can cancel before renewal to avoid charges for the next year.

Chargebacks and Disputes

Please contact us first: Before initiating a chargeback with your bank, please contact us at kontakt@rankad.ai. We're committed to resolving billing issues fairly and quickly.

Chargeback consequences: Initiating a chargeback without contacting us first may result in immediate account suspension pending investigation. We reserve the right to pursue collection for legitimate charges in accordance with Swedish law. Fraudulent chargebacks may result in permanent account termination and legal action.

Service Credits (Pro-Rated Refunds)

In exceptional circumstances, we may offer service credits instead of refunds:

Significant service outages (beyond our control)
Features promised but not delivered
Billing errors on our part

Service credits can be applied to future invoices and do not expire while your account is active.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Modified" date. Material changes will be notified via email at least 30 days in advance. The policy in effect at the time of your purchase applies to that purchase.

Swedish Consumer Rights: Nothing in this policy affects your statutory rights under Swedish consumer protection laws (Konsumentköplagen, Distansavtalslagen, Ångerrätt). For distance sales, Swedish consumers have a 14-day right of withdrawal in addition to our 30-day money-back guarantee.

Important Legal Disclaimer

No Guarantee of Results: Rankad AB provides AI visibility optimization tools and services on an "as-is" and "as-available" basis. We make no guarantees, warranties, or representations regarding:

Specific improvements in search engine rankings, AI engine visibility, or website traffic
Achievement of specific business outcomes, revenue increases, or ROI
Compatibility with all third-party AI engines, search platforms, or technologies
Uninterrupted, error-free, or secure operation of our services
Accuracy, reliability, or completeness of any data, analytics, or recommendations provided

External Factors: AI engines, search algorithms, and ranking factors are controlled by third parties (e.g., Google, OpenAI, Perplexity) and change frequently without notice. Rankad AB has no control over these external systems and cannot be held liable for changes, updates, or decisions made by these platforms.

User Responsibility: Results depend on numerous factors including your content quality, website technical health, competitive landscape, industry dynamics, and proper implementation of our recommendations. You are solely responsible for your use of our services and any decisions made based on our tools, data, or guidance.

Limitation of Liability: To the maximum extent permitted by Swedish law (Produktansvarslagen, Konsumentköplagen), Rankad AB and its directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising from your use of our services, even if advised of the possibility of such damages. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

Need to Request a Refund?

kontakt@rankad.ai

Subject line: "Refund Request"